Are you a dynamic leader with a passion for delivering outstanding guest experiences? We’re looking for a Guest-Obsessed Manager with multi-site experience to join one of the UK’s most well-known and successful multi-site leisure and tourism businesses. Commutable from Glasgow but happy to offer accommodation for the right person to relocate.
This is a high-energy, fast-paced destination welcoming over **100,000 visitors annually**, featuring a mix of **owners, accommodation, high-volume entertainment, hospitality, retail, and leisure activities**. You’ll be at the forefront of operations, ensuring every guest has a seamless and memorable experience from arrival to departure.
Reporting directly to the Resort Director, leading large, multi-departmental teams focused on delivering an exceptional visitor experience. You’ll drive performance across various revenue streams, ensuring smooth operations and outstanding customer service.
We are looking for:
✔ **Leadership & Guest Experience:** Proven track record of managing multi-site, multi-million pound large customer-facing teams in **leisure, hospitality, resorts, retail, entertainment, or tourism**.
✔ **Commercial Acumen:** Strong understanding of **P&L management, budget control, and financial performance**, while maintaining top-tier guest feedback scores.
✔ **Strategic & Collaborative:** Ability to **problem-solve, influence, and work cross-functionally** to drive continuous improvements and enhance the overall guest journey.
✔ **Operational Expertise:** Whether you’ve led multiple departments in a high-footfall venue or a multi-site manager, your experience in guest relations and commercial operations will be invaluable.
What’s in it for you:
- **Join a Market Leader:** Work for a company consistently ranked among the **best employers in the UK**.
- **Career Growth:** Huge potential for career development within a thriving, multi-site business.
- **Accommodation Provided:** Live and work in a **stunning location** with all the perks of a premium leisure destination.
- **Competitive Package:** **£60k-£65k + 50% Bonus** + additional benefits.
This is a big hitting role which will lead to a big future in a great company, only apply if you have experience managing a multi-million pound business. We are looking for an energetic and strategic leader who is ambitious and looking for further growth in their career.
Due to high application volumes, only candidates meeting the criteria will be contacted. Stay updated on our latest opportunities at jswrecruitment.com or follow jswhospitality on X.