Amazing opportunity to join a faily new and growing holiday park operator, commutable from Hull.
As the company continues to grow they are looking for a passionate and experiened Owner Services Manager to help shape the future of this holiday park.
This is a unique opportunity to lead the way in creating exceptional experiences for holiday homeowners and guests. You will have the chance to further develop a team that takes immense pride in delivering outstanding service. In this role, you will play a key part in setting service standards, preventing issues, and, when problems do arise, leading your team to resolve them effectively. Your ability to build strong relationships and deliver consistent, trusted service will be essential to ensuring that both owners and guests receive the best possible experience.
As Owner Services Manager, you will report to a fantastic Head of Experience and work closely with other stakeholders, including the Accommodation Manager. Your attention to detail and passion for excellence will shine through in everything you do.
A significant part of this role will involve implementing an Aftersales service that truly shows they care. Additionally, you will collaborate with the Head of Experience to plan and execute an exciting and engaging calendar of events for the owners. This is a role full of opportunity, and the timing couldn’t be more exciting!
Key Responsibilities:
- Ensure the highest standards of service are consistently delivered to owners and holiday guests.
- Lead by example, inspiring, coaching, and developing your team to provide a first-class service every time, while supporting their personal growth and development.
- Focus on problem prevention, but when issues arise, address them with effective resolutions.
- Manage the aftersales process, ensuring satisfaction and timely resolution of any concerns.
- Coordinate and deliver a calendar of exclusive owner events.
- Actively contribute across all park operations, ensuring a seamless and smooth experience for all.
- Utilize data insights to continually enhance the owner and guest journey.
- Oversee a smooth and efficient check-in process for all holiday guests.
About You:
We are looking for someone who:
- Has a proven track record of leading a team in a customer-focused environment, preferably in a role that supported the owners’ experience within a holiday park.
- Is genuinely passionate about exceptional service delivery and creating memorable experiences.
- Thrives in a dynamic environment and enjoys problem-solving and overcoming challenges.
- Has experience in coaching, mentoring, and developing teams.
- Possesses strong organizational skills and the ability to balance multiple priorities effectively.
- Communicates confidently and builds strong relationships with owners, guests, and colleagues.
- Is proactive, forward-thinking, and eager to recommend and implement improvements.
What's on Offer:
- Permanent, all-year-round employment.
- Opportunities for career progression within a growing company.
- Lovely working culture and company values.
- Access to holiday park facilities and discounts.
- A vibrant and supportive working environment in a stunning location.
If you're ready to take the next step in your career and be part of a truly exciting journey, we would love to hear from you!