Are you a passionate and experienced leader in the holiday park sector? Do you thrive in creating exceptional experiences for guests and owners alike? We are looking for a dynamic and driven General Manager to oversee a premier holiday and owners park in Scotland, ensuring they deliver a truly guest-obsessed service in a stunning, scenic environment. The park is in a stunning coastal location and comes with accommodation if needed.
About the Role:
As the General Manager of this Holiday & Owners Park, you will be responsible for the day-to-day operation of the park, ensuring the highest standards of service, cleanliness, and maintenance. You will lead a dedicated team, fostering a positive and guest-centric culture while building lasting relationships with holidaymakers and owners.
Key responsibilities include:
- Guest Experience Excellence: Champion a guest-obsessed culture, delivering exceptional service and ensuring that every guest’s stay is memorable and every owner is happy. Respond promptly to feedback, acting swiftly to resolve any issues.
- Owner Relations: Develop and maintain strong relationships with owners, ensuring their needs are met, and they feel valued.
- Customer Service: Manage all guest and owner complaints and feedback across the park.
- Team Leadership: Lead, motivate, and develop a diverse team of staff, ensuring excellent performance, training, and career growth opportunities.
- Operational Oversight: Manage daily operations with an owners and guest customer service focus.
- Financial Management: Oversee budgets, revenue generation, and cost control, working to achieve the park's financial goals while maintaining high service standards.
What We’re Looking For:
We are seeking a candidate who thrives in a leadership role, brings a high level of customer service expertise, and has a genuine passion for delivering outstanding experiences in a park environment.
- Experience: Proven experience in a senior management role within the holiday park operations, ideally with experience in managing an owners based holiday park or similar leisure facility.
- Guest-Centric Mindset: A genuine passion for guest service and the ability to create a welcoming and inclusive environment for both guests and owners.
- Leadership: Strong leadership and people management skills with experience in managing teams, delivering training, and driving performance.
- Financial Acumen: Experience managing budgets, setting financial targets, and ensuring profitability.
- Problem Solving: Proactive in identifying challenges and opportunities and resolving issues in a timely and effective manner.
- Excellent Communication: Strong interpersonal and communication skills, both written and verbal.
Why apply?
- Stunning Location: Manage a holiday and owners park in one of the most scenic parts of Scotland.
- Competitive Salary & Benefits: We offer an attractive salary package and excellent employee benefits.
- Career Development: Opportunities for growth and progression within a well-established company.
- A People-Centric Company: Work in a supportive, dynamic environment where your contribution is truly valued.
If you're a guest-focused, results-driven individual with a passion for hospitality and managing outstanding teams, we'd love to hear from you!
Apply Now to take the next step in your career and join our award-winning team in beautiful Scotland!
Due to the high volume of applications, we regret that only candidates who meet the criteria will be contacted. To stay updated on our latest roles, please visit our website at www.jswrecruitment.com or follow jswhospitality on ‘X’.